Shipping Policy — Ajontec Store

Effective Date: 07 January 2026
Platform: Ajontec.store
Operated By: Dream Blend Solutions Pvt. Ltd.
Registered Office: 2nd Floor, Dharampur Chowk, Tajpur Road, Near Reliance Smart Point, Samastipur, Bihar 848101, India
Trademark Brand: Ajontec (Class 35 under parent company)
Support Contacts: +91 9135006105, 9135006104
Support Emails: support@ajontec.store | info@dreambspl.com
Official Website: ajontec.store

1. Order Processing Time

• Orders are processed within 24 to 72 business hours after payment confirmation.

• Business hours include Monday to Saturday (10:00 AM – 6:00 PM IST).

• Orders are not processed on Sundays or government holidays.

2. Estimated Delivery Time

❗ Delivery timelines are estimates and may vary due to courier delays, weather, strikes, or regional restrictions.

3. Shipping Charges

• Shipping fees (if applicable) are calculated at checkout based on:

  • Product weight

  • Delivery location

  • Courier partner pricing

• Free shipping offers may apply on selected products or minimum order values during promotions.

4. Courier & Logistics Partners

We ship orders using trusted and registered courier partners, including but not limited to:

• Shiprocket-approved couriers

• India Post (for remote regions)

• Other licensed delivery partners

Ajontec is not liable for delays caused by third-party courier services.

5. Packaging & Safety

• All products are packed under the Ajontec brand packaging with secure sealing.

• Orders include tamper-proof security tapes/seals where applicable.

• Customers are advised to record an unboxing video before opening the package for any future dispute or damage claim.

6. Address & Contact Accuracy

Customers must ensure:

✔ Correct shipping address
✔ Active phone number for delivery coordination
✔ Accurate name and pin code

• If the address is incorrect or incomplete, Ajontec may hold or cancel the shipment.

• Additional shipping fees may apply for re-shipment due to wrong address.

7. Delivery Failure & Re-Shipment

If delivery fails due to:

• Customer unavailability

• Wrong address

• Refusal to accept the package

Then:

• The product may be returned to our warehouse.

• Re-shipment charges may apply before resending the order.

• Refund (if requested) will be issued after deducting original shipping cost.

8. Lost or Damaged Shipments

• If a shipment is lost by the courier partner, we will coordinate resolution on customer’s behalf.

• If a product is delivered damaged:

  • Customer must submit clear proof + unboxing video

  • Our team will validate before approving replacement/refund.

9. Anti-Fraud Protection Clause

To protect against increasing ecommerce fraud cases:

• If a customer files a shipping or damage complaint without proof → Claim rejected

• If fake or edited proof is submitted →

  • Account blocked permanently

  • May be blacklisted

  • Legal action may be initiated if necessary.

10. Tracking Information

• Once shipped, users will receive tracking updates via:

  • SMS

  • Email

  • WhatsApp (if opted-in)

Tracking is provided by courier partners; accuracy depends on their system.

11. Customs & International Orders (If enabled)

• Any customs duty, import tax, or local country charges are the responsibility of the customer.

• Refunds or returns are not accepted due to customs delays or duty disputes.

12. Contact for Shipping Support

For shipping related queries:

???? Phone: +91 9135006105, 9135006104
???? Email: support@ajontec.store | info@dreambspl.com
???? Website: ajontec.store