Effective Date: 07 January 2026
Platform: Ajontec.store
Operated By: Dream Blend Solutions Pvt. Ltd.
Registered Office: 2nd Floor, Dharampur Chowk, Tajpur Road, Near Reliance Smart Point, Samastipur, Bihar 848101, India
Brand Trademark Class: 35 — Ajontec
Support Contacts: +91 9135006105, 9135006104
Support Email: support@ajontec.store | info@dreambspl.com
Ajontec.store follows a No-Fraud-Tolerance Return System. Returns are accepted only if all conditions are met.
Return request must be raised within 3 days of delivery.
The product must be unused, undamaged, unwashed, unaltered, and in original condition.
All returns must include:
Unboxing video from start to end without cuts
Clear image of packaging, label, and product
Order invoice / proof of purchase
If unboxing video is not provided → Return rejected immediately.
If product seal is broken without proof of defect → Return rejected.
The following categories are NOT eligible for return or refund under any circumstances:
Personal care, grooming, or hygiene products
Food items, supplements, or perishable goods
Innerwear, socks, or intimate fashion
Clearance sale or discounted festival offers
Customized or name-printed products
Downloadable or digital products (if any)
Items intentionally damaged by customer
Returns are processed only in these cases:
✔ Wrong product delivered
✔ Product damaged during shipping (proof required)
✔ Manufacturing defect confirmed via unboxing video
✔ Size mismatch (only if exchange option is available for that product)
❗ Customer regret, rough usage, physical damage after use, or false defect claims are NOT valid reasons.
All return requests go through a 3-Step Verification Audit:
Unboxing video must show the issue clearly
Courier label, packaging, and product must match order records
Our team may ask for additional images/videos
Product will be tested internally for claimed defect
If defect is real and confirmed → Replacement or Refund approved
If defect is fake or unclear → Return permanently rejected
Approved refunds will be credited to the original payment source only (UPI, Bank, Card, etc.)
Refund processing time: 5 to 10 working days depending on payment partner/bank
Shipping charges are non-refundable
If product was shipped with free delivery, and return is due to size exchange → reverse shipping fee may apply
To protect our business from increasing customer fraud cases:
If a customer is found submitting fake return proofs, edited videos, or intentionally damaging products:
Their account will be blocked permanently
Legal action may be initiated under Indian IT Act & E-commerce Fraud Prevention Rules
They will be blacklisted from future purchases
Ajontec has full right to reject any return without refund if fraud is suspected.
Exchanges depend on product availability
Only one exchange per order is allowed
Exchange request without unboxing video proof → Not allowed
If replacement product is also claimed defective, company may request return → but refund will be given only after inspection approval
Customers must ensure:
Correct address and contact details are entered
Unboxing video is recorded before opening product
Product is handed back safely to courier partner during approved return
We coordinate return pickups via authorized courier partners only
Customers must pack the product securely to avoid damage in reverse transit
If damage occurs during return transit due to poor packing by customer → No refund issued
For any return or refund related support:
Phone: +91 9135006105, 9135006104
Support Email: support@ajontec.store
Official Email: info@dreambspl.com | dreambspl@gmail.com
Address: 2nd Floor, Dharampur Chowk, Tajpur Road, Samastipur, Bihar 848101, India
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