Return Policy

Effective Date: 07 January 2026
Platform: Ajontec.store
Operated By: Dream Blend Solutions Pvt. Ltd.
Registered Office: 2nd Floor, Dharampur Chowk, Tajpur Road, Near Reliance Smart Point, Samastipur, Bihar 848101, India
Brand Trademark Class: 35 — Ajontec
Support Contacts: +91 9135006105, 9135006104
Support Email: support@ajontec.store | info@dreambspl.com

1. General Return Rules (Strict Policy)

Ajontec.store follows a No-Fraud-Tolerance Return System. Returns are accepted only if all conditions are met.

  • Return request must be raised within 3 days of delivery.

  • The product must be unused, undamaged, unwashed, unaltered, and in original condition.

  • All returns must include:

    • Unboxing video from start to end without cuts

    • Clear image of packaging, label, and product

    • Order invoice / proof of purchase

  • If unboxing video is not provided → Return rejected immediately.

  • If product seal is broken without proof of defect → Return rejected.

2. Non-Returnable Products

The following categories are NOT eligible for return or refund under any circumstances:

  • Personal care, grooming, or hygiene products

  • Food items, supplements, or perishable goods

  • Innerwear, socks, or intimate fashion

  • Clearance sale or discounted festival offers

  • Customized or name-printed products

  • Downloadable or digital products (if any)

  • Items intentionally damaged by customer

3. Valid Return Reasons (Allowed Cases Only)

Returns are processed only in these cases:

✔ Wrong product delivered
✔ Product damaged during shipping (proof required)
✔ Manufacturing defect confirmed via unboxing video
✔ Size mismatch (only if exchange option is available for that product)

❗ Customer regret, rough usage, physical damage after use, or false defect claims are NOT valid reasons.

4. Return Verification Process

All return requests go through a 3-Step Verification Audit:

Step 1 — Proof Submission Check

  • Unboxing video must show the issue clearly

  • Courier label, packaging, and product must match order records

Step 2 — Physical Inspection by Return Team

  • Our team may ask for additional images/videos

  • Product will be tested internally for claimed defect

Step 3 — Final Decision

  • If defect is real and confirmed → Replacement or Refund approved

  • If defect is fake or unclear → Return permanently rejected

5. Refund Rules

  • Approved refunds will be credited to the original payment source only (UPI, Bank, Card, etc.)

  • Refund processing time: 5 to 10 working days depending on payment partner/bank

  • Shipping charges are non-refundable

  • If product was shipped with free delivery, and return is due to size exchange → reverse shipping fee may apply

6. Anti-Fraud Protection Clause

To protect our business from increasing customer fraud cases:

  • If a customer is found submitting fake return proofs, edited videos, or intentionally damaging products:

    • Their account will be blocked permanently

    • Legal action may be initiated under Indian IT Act & E-commerce Fraud Prevention Rules

    • They will be blacklisted from future purchases

Ajontec has full right to reject any return without refund if fraud is suspected.

7. Exchange Rules (If applicable)

  • Exchanges depend on product availability

  • Only one exchange per order is allowed

  • Exchange request without unboxing video proof → Not allowed

  • If replacement product is also claimed defective, company may request return → but refund will be given only after inspection approval

8. Customer Responsibility

Customers must ensure:

  • Correct address and contact details are entered

  • Unboxing video is recorded before opening product

  • Product is handed back safely to courier partner during approved return

9. Return Shipping Rules

  • We coordinate return pickups via authorized courier partners only

  • Customers must pack the product securely to avoid damage in reverse transit

  • If damage occurs during return transit due to poor packing by customer → No refund issued

10. Contact for Return Requests

For any return or refund related support: