FAQs
Ajontec Store is an Indian e-commerce brand operated by Dream Blend Solutions Pvt. Ltd., offering products across multiple categories.
We sell products under our Ajontec brand packaging. Manufacturing may be done by trusted third-party suppliers, but all products are quality-checked and branded by us before dispatch.
We deal in A to Z product categories, including mobile accessories, electronics, fashion, home décor, toys, and packaged food/non-perishable items.
No. We never sell customer data and never share it externally for marketing. Data is used only for order fulfillment, support, and internal business advertising of our own brands/services.
Once your order is shipped, you will receive a tracking link via SMS or email from our courier/logistics partner.
Delivery time depends on location:
Bihar: 2–4 days
Other Indian states: 4–10 days
Remote areas: 7–14 days
International (if available): 10–25 days
Timelines are estimates and may vary due to courier or regional conditions.
Yes, but only before the order is dispatched. After dispatch, cancellation may not be possible. You may contact support for assistance.
You can raise a return request within 3 days of delivery.
Returns are accepted only if:
✔ Product is unused & undamaged
✔ Original packaging is intact
✔ A full unboxing video without cuts is provided (for damage/defect claims)
Without proof → return is rejected.
For approved cases, refunds are processed within 5–10 working days to the original payment method (UPI, card, or bank). Shipping charges are non-refundable.
You must submit:
A clear unboxing video showing the issue
Photos of packaging and label
Our team will verify before approving replacement/refund.
COD may be available on selected products or regions based on courier partner support. If shown at checkout, it is applicable.
Shipping/delivery charges are calculated at checkout based on location and weight unless a free shipping offer is applied.
No. Delivery partners are not allowed to open, test, or use any product. If this happens, report to support immediately.
We use licensed and trusted courier partners, including Shiprocket-approved logistics and India Post for remote areas when required.
If delivery fails due to:
Wrong/incomplete address
User unavailable
Refusal to accept without reason
Then the order may return to our warehouse and re-shipment charges may apply.
We reserve full rights to: Block accounts permanently, Cancel orders without refund if fraud is detected, Take legal action if needed under Indian IT & e-commerce laws
Phone: +91 9135006105, 9135006104, Email: support@ajontec.store, info@dreambspl.com, Website: Ajontec.store
